Terms of use and privacy policy of the Elmed website

conditions

By using and accessing www.EllMed.com, you acknowledge and agree to be bound by these terms, you agree and agree to abide by all applicable laws and regulations, and you further acknowledge that you are responsible for compliance with any applicable local laws. If you do not agree to any of these terms, you may not use or access this site. All materials contained on this site are protected by applicable copyright and trademark law. If you do not agree to these Terms, do not access or use the Site or share or disclose any personal information to us.

No professional health care advice

The products and claims related to specific products on or through the website are not subject to evaluation by the Food and Drug Administration (FDA) and are not approved to diagnose, treat, prevent or cure any diseases.

The Site is not intended to diagnose or treat any disease or provide professional medical advice. The products, services, information and other content provided by the site directly or via links to other external sites are for informational purposes only. Please consult a physician or other health care professional regarding any medical or health diagnosis or any treatment options involved.

Information available on the Site and linked websites, as well as information relating to medical or health conditions, treatments or products may be presented in summary. The information available on the Website including any product labels or packaging should in no way be considered a substitute for professional medical advice. The site does not recommend self-management of health problems. The information available on the Site is not comprehensive and does not cover all diseases, health ailments, medical conditions or their treatment. If you have any questions in such cases, contact your healthcare professional immediately. Do not delay or postpone seeking medical advice based on information you may have read on the Site.

Links to or access from third-party websites or resources are not an endorsement by us of the accuracy of any information, products or services therein. We do not accept any responsibility for the content or performance of any third-party website. Your use of any third party website is at your own risk.

You should not use the information or services available on the Site to diagnose or treat any health problem or to prescribe any medication or other treatment. You should always consult your healthcare professional and read the manufacturer's information provided with the product and on any product labels or packaging, before taking any medications, nutritional, herbal or homeopathic products or before starting any exercise or nutritional program or beginning any Treatment for health problems. People are different and may react differently to different products. You should consult your doctor about interactions between medications you are taking and nutritional supplements. Comments posted on any forum affiliated with the site by employees or users of the site express absolutely and exclusively their own opinions and in their purely personal capacity, and they are not claims made by us officially or express our own opinions or positions. Product ratings nominated by current or former employees or users of the Site express their own personal opinions in their own right and are not a substitute for proper medical care or advice from a professional health care professional. We do not accept responsibility for any information available on the Site regarding recommendations regarding dietary supplements for any health purpose.

Always check the product label or packaging before using the product. If there are any discrepancies, customers should follow the instructions on the product label or packaging without any liability on our part. You should contact the manufacturer directly for any details on the label and packaging and recommended use.

Use and Termination

By using our Site you acknowledge and agree that you are at least eighteen (18) years of age or older and are fully able and competent to agree to use the Site. If you are under 18 you are only permitted to use this Site with the involvement of a parent or guardian.

A- Account setup and use

You are required to create an account on the site to use certain features such as purchasing. You agree to provide accurate, true, complete and current information about yourself as the site will ask you to and to update this information as soon as possible to maintain its accuracy, correctness, completeness and currentness. If you provide information that is inaccurate, false, incomplete or out of date, or we determine in our sole discretion that such information is inaccurate, false, incomplete or out of date, we reserve the right to terminate your account and bar any and all current or future use of the Site by you while During the registration process, you will create a username and password. You are responsible for the confidentiality of your account and password, so you agree to notify us immediately of any unauthorized use of your account, password, or any other security breaches by ensuring that you log out of the account after each session. You also agree to accept responsibility for all changes resulting from unauthorized use of your account. We have no liability for your failure to comply with this section.

B- Using the site

You agree to use the Site for legitimate, lawful purposes and that you bear responsibility for your use of and communications on the Site. You agree not to post or transmit any material that is unlawful, defamatory, obscene, lewd, indecent, threatening, offensive or otherwise objectionable, including any material that encourages any illegal conduct or any conduct that may Encourages the infringement of the intellectual property rights of others or violates any local, regional or international law that may interfere with or violate the normal operation and use of the Site. You agree not to access the Site by any means other than those intendedThrough its official interface. Displaying or displaying or displaying the Site or any information or materials contained on the Site in frames or through any similar means on another website without our prior authorization is prohibited. Any permitted links to the Site must comply with applicable laws, rules and regulations.

D- Terminating the account

We reserve the right to terminate any account if we consider your order to be fraudulent or your credit card is disputed. You agree that we may discontinue or suspend your access to all or part of the Site with or without notice from us based on any conduct by you that we, in our sole discretion, laws, or regulations consider to be harmful to another user, us, or the Companies. affiliated with us.

Account verification

All accounts and eligible purchases are subject to verification at the discretion of ElMed or its operating company. ElMed.com or its operating company reserves the right to cancel, revoke, and suspend/block your account from any Internet Protocol (IP) address or device from which any fraudulent or suspicious activity is detected or suspected. In the event of any disputes relating to these Terms of Use, any decision made by Nahdi will be final and irrevocable in any case. Nahdi will send you an email notification when your account is suspended or blocked, provided that you have opted in to receive notifications, which you can check on your communication preferences page.

Cancellation

Your subscription will remain active until you cancel it. You can cancel it at any time.

2. Use of the license

Permission is granted to temporarily download one copy of the materials (information or software) available on the Website owned by Elmed or its operating company for personal, non-commercial use only. This is a temporary license for use only and is not a transfer of title. Under this temporary license, you may not act as the owner, infringe the proprietary rights, or modify or copy the materials. • Use the materials for any commercial purpose, or for any public purpose (commercial or non-commercial); • Attempting to decompile any program found on the Elmed website or the operating company. • Remove any intellectual property, copyright or other proprietary notations from materials on the Site; or • transfer the materials to another person or “mirror” the materials on any other server. .

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Elmed or its operating company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer of any liability

The materials available on the Elmed website or its operating company are provided on an “as is” basis. The Elmed website or the operating company does not provide any express or implied warranties regarding these materials, and thus disclaims all responsibility and negates all other obligations and warranties, including, without limitation, implied warranties or conditions related to merchantability or the suitability of the existence and effectiveness of these materials for a particular purpose. Or regarding the obligation not to infringe intellectual property or any other violation of rights.

Furthermore, neither Elmed nor its operating company undertakes to warrant or make any representations regarding the accuracy of the materials available on its website, nor the results or other materials that may link to such materials or on any other websites linked to this website.

You agree that use of the Site or participation in any Program is at your own risk. The Site, the Software and the Materials contained herein are provided on an “as is” and “as available” basis, and the ElMed Site or Operating Company and their respective officers, directors, employees, other representatives, successors and assigns thereof (all hereinafter referred to as, “Entities Al Nahdi ") hereby disclaim and disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Without limiting the generality of the foregoing, to the maximum extent permitted by applicable law, the Nahdi Entities expressly disclaim any liability for any product defects or malfunctions, or any claims arising from damage, misuse or modification of the product, inappropriate or incorrect product selection, and failure to follow printed instructions. On the product.

The Nahdi Entities make no warranty that the Site or any software will meet your requirements, or that the Site will be timely, secure, error-free, uninterrupted, or unhackable or that the results to be obtained from the Site or from THAT THE SOFTWARE WILL BE ACCURATE OR RELIABLE, OR THAT THE QUALITY OF THE PRODUCTS, SERVICES, INFORMATION AND OTHER MATERIALS OBTAINED BY YOU FROM THE SITE WILL MEET YOUR EXPECTATIONS FROM THE SITE OR THAT ANY ERRORS IN THE SITE WILL BE CORRECTED. Neither Elmed nor its operating company warrant or represent that the materials contained on the site are error-free, accurate, complete, reliable, or current. Elmed website or the operating company is not responsible for printing errors, deletions, or abbreviations regarding pricing, product descriptions, spelling errors, or any texts or images. Any material downloaded or otherwise obtained from the Site or through any software is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that may result from the download of any material. There is no information that you may obtain from the site or any software that may constitute or give warranties related to this site. Elmed website or its operating company does not provide any warranty or guarantee regarding any products or services sold. We do not assume any liability for any damages resulting from any information, products or services provided by third partiesRESPONSIBILITY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall the Nahdi Entities be liable for any indirect, incidental, special or consequential damages (including damages for loss of business, loss of profits, loss of goodwill, loss of use, loss of data, or the cost of procuring replacement goods, services or information, or litigation or the like), whether based on misconduct, torts (including negligence), etc. EVEN IF THE NHADI ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The limitations of obligations set out above in this document are considered essential elements of the basis of the arrangement between you and Al Nahdi Company. The medical products, information, software and services provided through and on the Site would not be made available without these limitations.

Compensation

You agree to indemnify, defend, and hold ElMed or its operating company harmless from any losses, expenses, costs, or damages, including attorneys' fees, resulting from your use of the site or your inability to use it, or your participation in any program, or any products or services you may have provided. Purchased or obtained in connection with the Site, any postings on the Site, any activities related to your account whether by you or someone else, your violation of these Terms, your violation of the rights of any third party, or your violation of any applicable laws, rules or regulations. . You agree to cooperate fully and reasonably in the defense of any such claims. We reserve the right to the exclusive defense and control of any matter to indemnify you under this Section or in the event you must reimburse us for fees and attorneys' fees in addition to any losses, claims, damages and liabilities we incur as a result of such claim.

Copyrights, trademarks, and other intellectual property rights

You acknowledge that this Site and all materials on the Site or made available in connection with the Software, including without limitation the design, text, graphics, sounds, images, software, files, look, feel, selections and other arrangements thereof ( The trademarks, service marks, trade marks, trade names, and logos (collectively, the “Marks”) contained on the Site are all our property and subject to intellectual property and copyright laws and regulations. Exclusive ownership of Al Nahdi Company or its subsidiaries.

4. Restrictions

In no event shall the Elmed website, the operating company, or any of its suppliers be liable for any damages (including, without limitation, damages resulting from loss of data or profits, or resulting from business interruption) that may result from the use or inability to You may not use the materials available on the website of Elmed or its operating company, even if Elmed or its operating company or any of its representatives has been informed orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, such limitations may not apply to you.

5. Material accuracy

The materials appearing on Elmed or its operating company's website could include technical, typographical, or photographic errors. Neither Elmed nor its operating company warrant that any of the materials contained on its website are accurate, complete, or current. Elmed website or its operating company may make changes to the materials contained on its website without prior notice. However, neither the Elmed website nor its operating company makes any commitment to update these materials.

6. Links

Neither Elmed nor its operating company has reviewed all of the sites linked to its website, and is not responsible for the contents of any such site. The presence of any link on the Elmed website or the operating company does not mean endorsement of the website for this link. Use of any such linked website is at the user's sole risk.

7. Modifications

Elmed website or its operating company may amend the terms of service for its website at any time without prior notice. By using this site, you are agreeing to be bound by the current version of these Terms of Service. These terms may change periodically and are revised at any time and from time to time at our sole discretion by updating this post. You should review this post from time to time to keep up to date with the terms of use because they are binding on you. Your continued use of the Site means that you agree to any changes or modifications we may make or have already made to these Terms. .

8. Regulating law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia and you also irrevocably submit to the exclusive jurisdiction of the courts of the city of Jeddah in the Kingdom of Saudi Arabia.

9. Your account

You are responsible for maintaining the confidentiality of your account and password and for restricting who has access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may not use the services of the Elmed website or the operating company except with the involvement of a parent or guardian. The ElMed website or its operating company reserves the right to refuse to provide service, terminate accounts, remove or without any legal or financial liability to modify content, or cancel orders at its sole discretion.

10. Delivery

There is no requirement to purchase a specific amount to benefit from the delivery service.

A shipping fee of 12 riyals, including VAT, is applied if the order costs less than 100 riyals.

Free delivery for orders of 100 riyals or more.

Delivery service is available every day: from Saturday to Thursday from 8 am to 12 am, and on Friday from 1 pm to 9 pm.

11. paying off

Payment can be made via Mada cards, A-cardsTamana, Apple Pay or cash on delivery.

Amounts will be calculated in Saudi Riyals.

Orders canceled before delivery will be refunded to the same card used within 7-14 business days.

In discounts and offers for free pills, the lowest priced item is given away for free.

12. Exchange and return

A-International products

Imported international products cannot be canceled after the order is processed

Imported international products cannot be returned unless the order is wrong or damaged. If your order is damaged or does not match the order, please contact the Customer Care Department. The Customer Care Department will ask you for some details of the product’s condition to confirm approval or rejection of the return process.

If the guest does not receive the order from the shipping company, the shipment will be canceled after 8 days and the guest has no right to request a refund of the order value.

To return any non-imported international product, please contact our Customer Care Center

B- Express products

If you return the product or no longer need it, please return it to any of Nahdi’s pharmacies, and we will replace it for you or refund your money. The purchase invoice is necessary to provide the return and exchange service, within 14 days from the date of purchase.

Damaged or used products cannot be returned.

Purchases made through medical insurance cannot be returned.

You can refund or exchange your purchase according to the following conditions: If the order is canceled before delivery, the full purchase amount plus delivery fees will be refunded to the same credit card used within 7-14 business days. If the order is returned or exchanged after delivery, the full purchase amount will be refunded to the same credit card used within 7-14 business days without refunding the delivery fees, since the service has been used.

To return or exchange purchased products, visit any Nahdi Pharmacy branch within 14 days of the purchase. You must bring the payment receipt to complete any return or exchange process.

In the event of returning 1+1 or 2+1 offers or a discount on the second piece, the entire offer set must be returned.

In the event that offer items are returned, all items in the offer group must be returned for their value at the time of the offer.

The purchase invoice is necessary to provide the return and exchange service, within 7 days from the date of purchase.

Items must be in their original condition with no changes (such as discolouration or tears).

In the event that purchases are returned for cash, the points earned from the purchases will be deducted from your account in the Nohdeek program

If the order is canceled before delivery, the full purchase amount plus delivery fees will be refunded to the same credit card used within 7-14 business days.

Cases in which we do not accept a return or exchange of the product:

If the barcode has been removed or scanned (for medical products only).

Items that require special storage conditions, such as refrigerator medicines and baby food.

Health insurance products cannot be refunded or exchanged.

Clothes for public safety.

13. Privacy Policy Your privacy is important to us

It is the policy of the Elmed website or the operating company to respect your privacy regarding any information that we may collect while operating our website. Accordingly, we have developed this privacy policy for you so that you can understand how we collect, use, pass and disclose personal information. By agreeing to the terms and conditions, you agree to the collection of personal information to the extent necessary for use by the Elmed website or the operating company, and therefore you agree that the data will be collected. . Below is a summary of the privacy policy

We will collect personal data by lawful and proper means, with the knowledge or consent of the data subject where required.

Before or during collecting personal data, we will identify the purposes for which the data is being collected.

We will collect and use personal data only to fulfill those purposes specified by us and for other assistance purposes, whether with the consent of the data subject or as required by law.

Personal data should be appropriate for the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and current.

We will protect personal data using reasonable security safeguards to secure it against loss or theft, and to prevent unauthorized access, disclosure, copying, use or modification. But this does not mean our absolute commitment to this protection.

We will provide customers with adequate information about policies and practices relating to the management of personal data.

We will retain personal data only for as long as necessary to fulfill those purposes.

•We will use your contact information to send you newsletters, emails, text messages, notices, services, sales, and special offers if you have signed up to receive them and do not choose to cancel them. We may also use your email address to display advertisements for our products, services, sales and exclusive offers

We will provide customers with adequate information about policies and practices relating to the management of personal data.

We are committed to conducting our business in accordance with these principles in order to ensure, protect and maintain the confidentiality of personal data. The Elmed website or the operating company may change or update this privacy policy periodically at the company’s sole discretion at any time without its obligation to notify you of this change.